Terms and Conditions

Last Updated: November 2025

1. Introduction and Acceptance of Terms

Welcome to Ekayan Consultancy Private Limited (“Ekayan,” “we,” “us,” or “our”), a consultancy firm providing guidance and information on international documentation, visa applications, immigration pathways, educational consulting, and related advisory services. These Terms and Conditions (“Terms,” “Agreement”) constitute a legally binding contract between you (“you,” “your,” “User,” or “Client”) and Ekayan Consultancy Private Limited.

By accessing, browsing, or using any part of our website (ekayan.in), mobile applications, social media pages, electronic communications, or any services provided by Ekayan (collectively, the “Services”), you acknowledge that you have read, understood, and agree to be bound by these Terms in their entirety, along with our Privacy Policy, Refund and Cancellation Policy, and any other applicable guidelines or policies referenced herein.

If you do not agree with any provision of these Terms, you must immediately cease all use of our Services and refrain from engaging with Ekayan in any capacity.

2. Interpretation and Definitions

2.1 Key Definitions

For purposes of these Terms, the following definitions apply:

• “Ekayan” or “Company”: Refers to Ekayan Consultancy Private Limited, CIN U79110GJ2025PTC168914, registered in Gujarat, India.
• “Services”: Means all consultancy, advisory, information provision, document preparation assistance, application guidance, educational consulting, and any related services offered by Ekayan through any channel.
• “User,” “Client,” or “you”: Any individual or entity that accesses, uses, or engages with Ekayan’s Services, website, or communications.
• “Website”: The domain ekayan.in and all associated subdomains, pages, and digital platforms operated by Ekayan.
• “Third-Party Authorities”: Government agencies, embassies, consulates, educational institutions, immigration departments, and any other external entities that process applications, make final decisions, or control outcomes related to our Services.
• “Confidential Information”: Any non-public information shared by either party, including but not limited to personal data, business strategies, proprietary processes, financial information, and client details.
• “Force Majeure Event”: Any event beyond the reasonable control of either party, including but not limited to natural disasters, pandemics, wars, government actions, strikes, or technical failures.

3. Nature of Services and Disclaimer

Ekayan operates strictly as a private consultancy firm providing guidance, information, and support services related to visa applications, immigration pathways, study abroad programs, and related documentation processes.

3.1 Information and Advisory Services Only

Our Services are limited to:

• Providing information about visa categories, application processes, and documentation requirements
• Offering guidance on eligibility assessment and application preparation
• Assisting with document organization, review, and submission support
• Educational consulting and institution selection advice
• General advisory services related to international mobility

3.2 No Guarantee of Outcomes

Ekayan explicitly disclaims any guarantee, warranty, promise, or assurance regarding:

• Approval or success of any visa, immigration, study permit, or related application
• Processing times or timelines for application decisions
• Specific outcomes or results from using our Services
• Admission to educational institutions or scholarship awards
• Changes in immigration laws, policies, or requirements by Third-Party Authorities

The success of any application depends entirely on factors beyond our control, including but not limited to: the accuracy and completeness of information you provide, your eligibility under applicable laws, Third-Party Authority policies and discretion, geopolitical situations, and changing regulatory requirements.

3.3 Client Responsibility for Information Accuracy

You are solely responsible for:

• Providing accurate, complete, and truthful information at all times
• Verifying all information provided by Ekayan with official sources
• Understanding that information and guidance are based on publicly available data and may be subject to change
• Making your own informed decisions regarding applications and submissions
• Complying with all applicable laws and regulations in all relevant jurisdictions

3.4 Independent Verification Required

While we strive to provide accurate and current information, you acknowledge that:

• Immigration laws, visa requirements, and policies change frequently
• You must independently verify all information with official government sources
• Ekayan cannot be held responsible for changes in laws or policies that occur after providing information
• You should consult licensed immigration attorneys or legal professionals for specific legal advice

3.5 Not Legal or Immigration Advice

Unless specifically stated otherwise and provided by a licensed professional within our organization:

• Our Services do NOT constitute legal advice, immigration law practice, or attorney-client relationships
• We do not practice law and are not a substitute for licensed immigration attorneys
• For specific legal questions, you should consult qualified legal professionals in relevant jurisdictions
• We recommend seeking independent legal counsel before making significant immigration or educational decisions

4. Eligibility and Capacity

4.1 Age and Legal Capacity

To use our Services, you must:

• Be at least 18 years of age
• Have the legal capacity to enter into binding contracts under applicable law
• Not be prohibited from using our Services under any applicable laws or sanctions

4.2 Minors

If Services are sought on behalf of a minor (person under 18 years), a parent or legal guardian must:

• Provide proper legal authorization and documentation
• Accept full responsibility for compliance with these Terms
• Supervise all interactions with Ekayan
• Provide consent for processing the minor’s personal information

4.3 Corporate or Entity Clients

If you represent a business, organization, or entity:

• You warrant that you have authority to bind the entity to these Terms
• The entity accepts full liability for all actions taken under its account
• You agree to provide accurate corporate documentation when requested

5. User Accounts and Registration

5.1 Account Creation

When you register for an account or engage our Services, you agree to:

• Provide accurate, current, and complete information
• Maintain and promptly update your information to keep it accurate and current
• Maintain the security and confidentiality of your account credentials
• Notify us immediately of any unauthorized access or security breach
• Accept responsibility for all activities conducted under your account

5.2 Account Security

You are solely responsible for:

• Safeguarding your password and login credentials
• All activities that occur under your account
• Immediately notifying Ekayan of any suspected security breach
• Logging out after each session, especially on shared devices

Ekayan is not liable for any loss or damage arising from your failure to maintain account security.

5.3 Account Termination

Ekayan reserves the right to suspend, disable, or terminate your account at any time, with or without notice, if:

• You violate any provision of these Terms
• We suspect fraudulent, abusive, or illegal activity
• Required by law or court order
• We discontinue Services or features
• You provide false, inaccurate, or misleading information

6. Acceptable Use Policy

6.1 Prohibited Conduct

You expressly agree NOT to engage in any of the following prohibited activities:

Fraudulent Activities:

• Submitting false, forged, or misleading documents or information
• Misrepresenting your identity, qualifications, background, or eligibility
• Using fraudulent payment methods or financial instruments
• Attempting to deceive Ekayan, Third-Party Authorities, or other parties
• Identity theft or impersonation of any person or entity
• Creating fake or duplicate accounts

Illegal Activities:

• Using Services for any unlawful purpose or in violation of applicable laws
• Facilitating money laundering, terrorism financing, or other financial crimes
• Violating export control laws, sanctions, or trade restrictions
• Infringing intellectual property rights of Ekayan or third parties
• Engaging in bribery, corruption, or attempts to influence decisions improperly
• Submitting documents you know to be invalid or procured illegally

Harmful Technical Activities:

• Attempting to gain unauthorized access to Ekayan’s systems or data
• Introducing viruses, malware, or harmful code
• Conducting security penetration testing without written permission
• Scraping, crawling, or harvesting data from our Website
• Interfering with or disrupting the integrity or performance of Services
• Reverse engineering, decompiling, or disassembling any part of our platform

Abusive or Harmful Conduct:

• Harassing, threatening, or abusing Ekayan staff or other users
• Making defamatory, libellous, or false statements about Ekayan
• Posting offensive, discriminatory, or hateful content
• Engaging in spam, phishing, or unsolicited marketing
• Attempting to damage Ekayan’s reputation without factual basis
• Filing frivolous complaints or making bad-faith claims

6.2 Consequences of Violation

Violation of this Acceptable Use Policy may result in:

• Immediate termination of Services without refund
• Suspension or permanent ban from accessing our platform
• Reporting to law enforcement or regulatory authorities
• Legal action to seek damages and injunctive relief
• Cooperation with Third-Party Authorities in investigations
• Collection of costs and legal fees incurred due to violations

7. Intellectual Property Rights

7.1 Ekayan’s Intellectual Property

All content, materials, features, functionality, and intellectual property on our Website and in our Services, including but not limited to:

• Text, graphics, logos, images, audio, video, and software
• Trademarks, service marks, and brand names
• Website design, layout, and user interface
• Proprietary processes, methodologies, and tools
• Templates, forms, guides, and instructional materials
• Database compilations and data structures

are owned exclusively by or licensed to Ekayan Consultancy Private Limited and are protected by Indian and international copyright, trademark, patent, trade secret, and other intellectual property laws.

7.2 Limited License to Use

Subject to your compliance with these Terms, Ekayan grants you a limited, non-exclusive, non-transferable, revocable license to:

• Access and use our Services for personal, non-commercial purposes
• View and download materials solely for your individual use in connection with our Services

This license does NOT permit you to:

• Reproduce, distribute, modify, create derivative works, publicly display, or exploit any content without express written permission
• Use any content for commercial purposes or for the benefit of any third party
• Remove or alter any copyright, trademark, or proprietary notices
• Frame or mirror any part of the Website
• Use automated tools to access or scrape content

7.3 User Content and License Grant

When you submit, upload, or provide any content, documents, information, or materials (“User Content”) to Ekayan, you grant us a worldwide, non-exclusive, royalty-free, transferable license to:

• Use, store, copy, modify, and process your User Content as necessary to provide Services
• Share User Content with Third-Party Authorities as required for application processing
• Retain User Content for legal, compliance, and record-keeping purposes

You represent and warrant that:

• You own or have the necessary rights to all User Content you provide
• User Content does not violate any third-party rights or applicable laws
• You have obtained all necessary consents and permissions for providing User Content

7.4 Trademarks

“Ekayan,” “Ekayan Consultancy,” our logo, and other marks used on our Website are trademarks or registered trademarks of Ekayan Consultancy Private Limited. You may not use these marks without our prior written consent. All other trademarks, service marks, and trade names are the property of their respective owners.

8. Limitation of Liability

8.1 Scope of Liability Limitations

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, EKAYAN, ITS DIRECTORS, OFFICERS, EMPLOYEES, AGENTS, AFFILIATES, AND LICENSORS SHALL NOT BE LIABLE FOR:

• Indirect, Incidental, or Consequential Damages: Including but not limited to lost profits, lost data, business interruption, loss of goodwill, or any other indirect, special, incidental, punitive, or consequential damages
• Application Outcomes: Rejection, denial, delay, or any outcome of visa applications, immigration petitions, study permits, or other Third-Party Authority decisions
• Third-Party Actions: Acts or omissions of Third-Party Authorities, educational institutions, embassies, consulates, or government agencies
• Changes in Law or Policy: Changes in immigration laws, visa policies, fee structures, processing times, or eligibility requirements
• Technical Issues: Website downtime, data loss, transmission errors, or technical malfunctions
• Unauthorized Access: Hacking, data breaches, or unauthorized access to your account despite our reasonable security measures
• Third-Party Content: Content, actions, or omissions of third-party service providers or partners
• Reliance on Information: Any damages arising from your reliance on information provided through our Services

8.2 Liability Cap

In jurisdictions that do not allow the exclusion or limitation of liability for consequential or incidental damages, Ekayan’s total aggregate liability to you for any claims arising out of or related to these Terms or the Services shall not exceed the GREATER of:

• The total amount you paid to Ekayan in the three (3) months immediately preceding the event giving rise to the liability, OR
• ₹25,000 (Twenty-Five Thousand Indian Rupees)

8.3 Basis of the Bargain

You acknowledge and agree that:

• These limitations of liability reflect a reasonable allocation of risk and are a fundamental element of the basis of the bargain between you and Ekayan
• Ekayan would not be able to provide Services on an economically reasonable basis without these limitations
• These limitations will apply even if Ekayan has been advised of the possibility of such damages
• These limitations apply to the fullest extent permitted by applicable law

9. Indemnification

9.1 Your Indemnification Obligations

You agree to indemnify, defend, and hold harmless Ekayan Consultancy Private Limited, its parent, subsidiaries, affiliates, officers, directors, employees, agents, contractors, licensors, and service providers (collectively, “Indemnified Parties”) from and against any and all claims, liabilities, damages, losses, costs, expenses, fees (including reasonable attorneys’ fees and legal costs) arising out of or related to:

• Your use or misuse of the Services
• Your violation of these Terms or any applicable laws, regulations, or third-party rights
• Your User Content or any content you submit, post, or transmit through the Services
• Inaccurate, false, or misleading information you provide to Ekayan or Third-Party Authorities
• Your fraudulent, negligent, or intentional misconduct
• Any disputes between you and Third-Party Authorities
• Any application denials, rejections, or negative outcomes related to Third-Party Authority decisions
• Your breach of any representations, warranties, or covenants made in these Terms
• Any claim that your User Content infringes or violates any third-party intellectual property rights
• Your violation of any privacy, data protection, or consumer protection laws

This indemnification obligation will survive termination of these Terms and your use of the Services.

10. Confidentiality and Data Protection

10.1 Confidential Information

Both parties acknowledge that during the course of the service relationship, they may have access to Confidential Information of the other party. Each party agrees to:

• Maintain the confidentiality of all Confidential Information
• Use Confidential Information only for the purposes of providing or receiving Services
• Not disclose Confidential Information to third parties without prior written consent, except as required by law or necessary for service delivery
• Implement reasonable security measures to protect Confidential Information
• Return or destroy Confidential Information upon request or termination of Services

10.2 Data Protection and Privacy

Ekayan is committed to protecting your personal data in accordance with:

• The Digital Personal Data Protection Act, 2023 (DPDPA)
• The Information Technology Act, 2000 and associated rules
• Any other applicable data protection and privacy laws

For detailed information about how we collect, use, store, and protect your personal data, please review our Privacy Policy, which is incorporated into these Terms by reference. By using our Services, you consent to the data practices described in our Privacy Policy.

11. Dispute Resolution and Governing Law

11.1 Governing Law

These Terms and any disputes arising out of or related to these Terms or the Services shall be governed by and construed in accordance with the laws of India, without regard to conflict of law principles. Specific statutes that may apply include:

• The Indian Contract Act, 1872
• The Consumer Protection Act, 2019
• The Information Technology Act, 2000
• The Digital Personal Data Protection Act, 2023
• The Mediation Act, 2023
• The Arbitration and Conciliation Act, 1996

11.2 Three-Step Dispute Resolution Process

In the event of any dispute, controversy, or claim arising out of or relating to these Terms or the Services (“Dispute”), the parties agree to follow this structured resolution process:

Step 1: Informal Negotiation (14 Days)

Before initiating any formal proceedings, you agree to first attempt to resolve the Dispute through good-faith informal negotiations. You must send a detailed written notice of the Dispute to Ekayan at [email protected] describing the nature of the Dispute and the desired resolution. Ekayan will respond within 7 business days, and both parties will negotiate in good faith for 14 calendar days from the date of the initial notice.

Step 2: Mediation (Optional but Encouraged)

If informal negotiations fail to resolve the Dispute within 14 days, either party may refer the matter to mediation under the Mediation Act, 2023. The parties will jointly select a mediator registered under the Act. Mediation proceedings will be conducted in Bhavnagar, Gujarat, or online if mutually agreed. The costs of mediation will be shared equally unless otherwise agreed.

Step 3: Binding Arbitration

If mediation does not result in resolution within 30 days, or if either party chooses not to pursue mediation, any unresolved Dispute shall be finally resolved by binding arbitration conducted in accordance with the Arbitration and Conciliation Act, 1996. Key arbitration terms:

• Seat and Venue: Arbitration will be seated in Bhavnagar, Gujarat, India
• Language: Proceedings will be conducted in English or Hindi as mutually agreed
• Arbitrator: Single arbitrator appointed by mutual agreement, or failing agreement, appointed by the Bhavnagar District Court
• Arbitration Rules: Arbitration shall be governed by the Arbitration and Conciliation Act, 1996 as amended
• Award: The arbitrator’s decision will be final and binding, and judgment may be entered in any court of competent jurisdiction
• Costs: The prevailing party may be entitled to recover reasonable arbitration costs and attorneys’ fees at the discretion of the arbitrator

11.3 Consumer Protection Rights Preserved

IMPORTANT: Nothing in these Terms shall be construed to waive, limit, or restrict your statutory rights as a consumer under the Consumer Protection Act, 2019. If you qualify as a “consumer” under the Act, you retain the right to file complaints with:

• District Consumer Disputes Redressal Commission
• State Consumer Disputes Redressal Commission
• National Consumer Disputes Redressal Commission

The arbitration provision above does not prevent you from exercising your consumer forum rights if applicable. You may choose between arbitration and consumer forum proceedings at your discretion.

11.4 Jurisdiction

Subject to the arbitration provisions above and consumer protection rights, the courts of Bhavnagar, Gujarat, India shall have exclusive jurisdiction over any legal proceedings arising from these Terms or the Services.

11.5 Class Action Waiver

To the extent permitted by law, you agree that any Dispute resolution proceedings, whether in arbitration or court, will be conducted only on an individual basis and not as a class action, consolidated action, or representative action. You waive any right to participate in a class action lawsuit or class-wide arbitration.

12. Termination of Services

12.1 Termination by You

You may terminate your relationship with Ekayan at any time by:

• Ceasing all use of the Services
• Closing your account (if applicable)
• Sending written notice to [email protected]

Termination by you does not automatically entitle you to a refund. Refund eligibility will be determined in accordance with our Refund and Cancellation Policy.

12.2 Termination by Ekayan

Ekayan reserves the right to suspend or terminate your access to the Services immediately, with or without notice, for any reason, including but not limited to:

• Violation of these Terms or any applicable policies
• Provision of false, inaccurate, or misleading information
• Fraudulent, abusive, or illegal activity
• Failure to pay fees or charges when due
• Requests by law enforcement or government agencies
• Technical or security issues requiring suspension
• Discontinuation of Services or features
• At Ekayan’s sole discretion for business, operational, or legal reasons

Effect of Termination: Upon termination:

• Your right to access and use the Services immediately ceases
• Ekayan may delete or deactivate your account and associated data
• You remain liable for any obligations accrued prior to termination
• Sections of these Terms that by their nature should survive termination will continue to apply

13. Modifications to Terms and Services

13.1 Right to Modify

Ekayan reserves the right to modify, amend, or update these Terms at any time at its sole discretion. We will provide notice of material changes by:

• Posting the updated Terms on our Website with a new “Last Updated” date
• Sending email notification to registered users (when feasible)
• Displaying a prominent notice on our Website or platform

Your Acceptance of Changes: Your continued use of the Services after the effective date of any modifications constitutes your acceptance of the modified Terms. If you do not agree to the modified Terms, you must immediately cease using the Services.

Modification of Services: Ekayan also reserves the right to modify, suspend, or discontinue any aspect of the Services at any time, including:

• Features, functionality, or content
• Fees, pricing, or payment terms
• Availability of Services in certain jurisdictions
• Technical infrastructure or platform requirements

Ekayan will not be liable to you or any third party for any modification, suspension, or discontinuation of Services.

14. Force Majeure

14.1 Events Beyond Reasonable Control

Ekayan shall not be liable for any delay, failure, or interruption in the performance of its obligations under these Terms resulting from Force Majeure Events, including but not limited to:

• Natural disasters (earthquakes, floods, hurricanes, tsunamis, pandemics, epidemics)
• Government actions, laws, orders, regulations, or restrictions (including visa policy changes, embassy closures, travel bans)
• Wars, military actions, terrorism, civil unrest, riots, or political instability
• Strikes, lockouts, labor disputes, or workforce unavailability
• Failures of internet service providers, telecommunications, or utility services
• Cyberattacks, data breaches, or security incidents beyond our reasonable control
• Acts of God or any other events beyond the reasonable control of Ekayan

14.2 Obligations During Force Majeure

During a Force Majeure Event:

• Ekayan’s performance obligations will be suspended for the duration of the event
• Ekayan will make reasonable efforts to notify affected clients and provide updates
• Ekayan will attempt to resume normal operations as soon as reasonably practicable
• Neither party will be liable for delays or failures caused by Force Majeure Events

15. Grievance and Complaints

15.1 Grievance Officer

In accordance with the Information Technology Act, 2000 and applicable rules, Ekayan has designated a Grievance Officer to address your concerns and complaints. If you have any grievances regarding these Terms, our Services, privacy practices, or any other matter, please contact:

Grievance Officer
Ekayan Consultancy Private Limited
Email: [email protected]
Phone: +91 99138 49384

15.2 Complaint Resolution Process

When filing a complaint, please provide:

• Your full name and contact information
• Account details (if applicable)
• A clear and detailed description of your grievance
• Any supporting documents or evidence
• The resolution you are seeking

Ekayan commits to:

• Acknowledge receipt of your complaint within 48 business hours
• Investigate the matter thoroughly and fairly
• Provide a substantive response within 30 calendar days
• Work in good faith to resolve your concerns

16. Contact Information

For any questions, concerns, or inquiries regarding these Terms and Conditions or our Services, please contact us through any of the following channels:

Our typical business hours are Monday to Saturday, 9:00 AM to 7:00 PM IST. We strive to respond to all inquiries within 1-2 business days.

17. Acknowledgment and Consent

BY ACCESSING OR USING THE SERVICES, YOU ACKNOWLEDGE AND CONFIRM THAT:

• You have read, understood, and agree to be bound by these Terms and Conditions in their entirety
• You have read and understood our Privacy Policy and Refund and Cancellation Policy
• You understand that Ekayan is a private consultancy firm with no affiliation to government agencies
• You understand that Ekayan cannot guarantee visa approvals, application outcomes, or any specific results
• You acknowledge that all final decisions are made by Third-Party Authorities beyond Ekayan’s control
• You accept full responsibility for the accuracy and completeness of all information you provide
• You understand the limitations of liability, warranty disclaimers, and dispute resolution procedures outlined herein
• You consent to the collection, use, and processing of your personal data as described in our Privacy Policy
• You agree to comply with all applicable laws and regulations in connection with your use of the Services
• You are legally capable of entering into this binding agreement

IF YOU DO NOT AGREE WITH ANY PROVISION OF THESE TERMS, YOU MUST IMMEDIATELY CEASE ALL USE OF OUR SERVICES.

Thank you for choosing Ekayan Consultancy Private Limited.
We are committed to providing professional, ethical, and transparent advisory services.